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Papa John’s CEO on Winning Back Consumer Trust

Papa John’s International Inc. is on the mend. Company CEO Steve Ritchie said there are indications improvement measures are working in a recent conference call. Even though they are now optimistic about the future, Steve Ritchie acknowledges that there is more work to do. The company has to increase its efforts to win back customer’s trust.

The Data

The report of Papa John’s third-quarter earnings shows declining earnings per share, same-store sales, and overall revenue. Stevie Ritchie says they took necessary measures in the quarter and there is progress. They continue to work to tackle the challenges still faced by the company. Having stepped into the role of the Louisville-based company in January, Stevie Ritchie is positive about the company focus on employees and rebranding. This focus has brought about positive consumer sentiments.

Several research firms have provided data indicating a shift in customer perception. Consumers are now viewing Papa Jones neutrally or even positively. Steve Ritchie Papa John’s gives credit to the company’s “Voices” campaign for the latest developments. The campaign launched in September as a quick action to build progress.

In the third quarter, Papa John’s posted a $364 million revenue. Earnings per share stood at 20 cents, while there was a 10% increase in international sales. International sales are increasing due to the company’s new 300 stores.

Restructuring

Papa John’s brought in industry veteran Mike Nettles to lead their new restructuring process. He is now the vice president, plus the chief growth/ operating officer. As part of the restructuring, the company created four vice-president roles. The roles will focus on customer/ interaction touch-points. These touch points are menu strategy, customer experience, analytics/ technology, and innovation/ branding. According to Ritchie, restructuring the company’s key to focal improvement areas:

  • Different messaging- Emphasizing Papa John’s unique story and delivering it to a greater audience.
  • Accessible value- A lower price point that avails mouth-watering Pizza to everyone.
  • Technological improvements- Advancements in the restaurant and customer-facing technology.
  • Prioritizing employees- Investing to attract and retain the best.

Stevie Ritchie (@stevemritchie) is optimistic about the coming fourth quarter. He says as much as they face challenges, the improvements are working. Currently, the company is experiencing better customer sentiment, strong cash flows, and positive external/ internal outspoken support.

Source: https://en.wikipedia.org/wiki/Papa_John’s_Pizza

The Chainsmokers Are Putting Their Hearts Into Their Music

The Chainsmokers have been making headlines in the music industry for several years ever since they made their first breakthrough song in the industry. Roughly two years ago, the Chainsmokers were able to rise to fame through the national acclaim of their smash hit collaboration, Closer. In July 2018, the Chainsmokers have just released a new song titled, Side Effects, which features the same catchy tunes and fun vibes that they have been recognized for in the past.

In recent chats, the Chainsmokers have opened up about their decisions in music and what has inspired their news sounds, much like they have always done in the past. The Chainsmokers rose to fame extremely fast, pretty much becoming a success overnight in 2015 after a collaborative song with another famous musical artist, Halsey. While this success was an incredible accomplishment for the duo behind the Chainsmokers, who were working hard for years before making it big, it has also been a sizable obstacle that is in their path.

The Chainsmokers put a lot of effort and love into their music, finely tuning it and creating their sounds to be just right, but with the influence of the music industry, this becomes difficult. Fame and fortune usually comes with a whole new list of things to deal with as well as a boatload of criticism. More than anything, for those who find success doing a particular thing, they become known for it and others just want more of the same over and over. This started becoming a problem for Alex and Andrew, and despite loving their past music and the EDM genre, they want to focus on news sounds and growing as musicians.

According to Alex and Andrew, traveling has not only become a key part of their lives through the music industry and fame, but it has also become an integral part of their inspiration for writing new music. Heavy touring allows the Chainsmokers to experience new things and cultures and people on a regular basis, always providing them with new ideas. Over the next several years the Chainsmokers want to produce music at a rate similar to when they first started in 2015.

Alex Pall Answers Questions about his Music and Halsey

Alex Pall is one half of the collective known as The Chainsmokers. He met his musical partner in 2014 when his former partner bailed on him; his manager introduced him to Andrew Taggart, a music producer from Maine.

After the release of their most popular song to date, “Closer,” Alex Pall sat down for an interview with the late Andy Warhol’s Interview Magazine. The interview revolved around questions about the singer Halsey, the new single, and Andrew Taggart’s future role with the band.

But the first topic of the interview was Pall and Taggart’s origin story. Pall was DJing around New York City, and Andrew Taggart was doing the same up north. Pall’s manager, who also knew about Taggart, introduced them. The two became a working unit almost instantly.

“We met and just immediately started working,” said Pall.

Pall continued, explaining how the band was certain they could co-exist as partners.

“I think we both initially knew what we brought to the table,” Pall proclaimed. “Then it became a chat about how drive and ambitious we were.”

Alex Pall concluded his answer by praising his musical partner, calling him an “incredibly talented producer.”

The interview then asked if it was difficult being a producing duo, and Andrew Taggart, who was also present for the interview chimed in.

“I think yes and no,” Taggart began. ” He went on to explain that began there was so much music that sounded the same, and it became impossible to identify particular artists, they decided to move away from dance music. This is why they started creating genre blending hit songs.

Halsey was also mentioned during the interview, with Alex Pall calling her incredible. “Closer,” the song which features Halsey, also features Andrew Taggart on vocals. This is the first time either of The Chainsmokers have performed vocals on their own song, further innovating their sound.

https://www.allmusic.com/artist/alex-pall-mn0003257245