Richard Liu Qiangdong has spent the last two decades building an impressive resume. Today Qiangdong is the founder and CEO of China’s leading e-commerce company, JD.com. Under his leadership JD.com has changed the way people in China buy products. Today JD.com has well over one hundred million active shoppers. Richard Qiangdong has built a reputation as an expert entrepreneur that is committed to excellent customer service.
From a young age Richard Qiangdong learned about the value of hard work. He watched his parents work daily to keep their family business going. Qiangdong himself would eventually become a part of this business. Years later he would go off to attend college at The Peoples’ University of China, where he would go on to earn a degree in sociology. Richard was also able to use this time to teach himself computer coding, a skill that would come in handy for him years later.
While still in school Richard Qiangdong began his own restaurant. He did this while still taking courses in college. Although the restaurant eventually crashed, Richard learned a number of valuable lessons he would take with him. He soon would continue on to start his own computer store. Using the skills he learned in college, Qiangdong sold computers and other tech equipment to the people of Beijing. His store quickly took off and Richard eventually opened up a total of twelve brick and mortar stores.
Things soon changed for the entrepreneur. In 2003 China was hit by a massive SARS epidemic. Richard made the decision to close his twelve stores in an effort to take care of Liu Qiangdong’s employees. He did not give up on his dream however. Richard decided to create an online company that could take his products to the customers. In 2004 JD.com was born.
It did not take long for JD.com to become successful. Customers soon began to trust the company. It took about six years but JD.com soon became the biggest online company in China. Today the company has a value of more than sixty billion dollars. Richard Qiangdong credits his commitment to great customer service as one of the keys for the company’s growth.
Liu Qiangdong: Twitter.